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My funds have been locked on my card for over two months, although the transaction I made with the retailer was rejected. How do I unlock it?

Please visit any BCR branch and file a letter of complaint or call BCR 24/7 Support:

  • 0800.801.BCR (0800.801.227), toll free from any national network, press key 2 from the interactive menu
  • +4021.407.42.00, from abroad at standard rates